When we start a change management project, we consider the journey that we will embark on and the support that we will need.
I really like the metaphor of a big goal being akin to a journey to the top of a mountain. This metaphor works particularly well for large scale change projects.
Let me share with you the parallels.
The vision thing
When you are standing in the valley and looking up to the summit, you are often in awe, tingling with excitement and bursting with desire to begin the journey. You are certain this energy will sustain you to the top.
While optimism and energy may help you make a great start, they may not be enough to get you to the summit.
Despite the fact we can see the mountain summit clearly from the valley we may lose sight of it along the way. We will have cloudy days and face unforeseen obstacles. We may feel lost and disheartened. Exhaustion may also set in. At these times we will need to recall the image of the summit in our head, and review our detailed plan to guide us there.
Getting the skills mix and team work right
A complex journey will require a diversity of skills. Make sure you populate your team with the right mix of knowledge, skills and temperaments.
Recognise that everyone will at times be roped together at the hip. As a result, team work will be essential as each member acutely feels the other team members’ successes and failures.
As the team leader, your behaviours and messages will foster the team environment. Be aware of this and work to create a psychologically safe and supportive environment. Being able to joke together may at times be necessary for everyone’s sanity.
Local support along the way
It is likely that the journey will be through unchartered territory. You will need to rely on knowledge and support from local Sherpas. Do not underestimate the importance of these. Relevant knowledge about the physical and cultural environment in front of you may well be lifesaving. As will introductions to important local figures who may not be obvious to you as an outsider.
Base camp support
Support from key stakeholders back at Base camp will also be important. They can send information through about approaching storms, potentially send up additional resources and helicopter people out in in cases of emergencies. Clear lines of communication and regular reporting should be planned for before the project team heads off.
Acclimatisation needs
At times the troupe will need to climb up and then come down again as a part of the acclimatisation process. This is not a sign of failure, (although it may feel like it), and needs to be recognised as such. There will also be times when it is important to move slowly, so the troupe travels safely, ensuring no one is left behind.
Milestone markers
Because the journey will be long and arduous, it will be important to track success through KPIs achieved throughout the journey. These minor milestones should be celebrated as they will keep you focused. Take a breath and remind yourself that the ultimate goal moves ever closer. Onwards and upwards.
Lessons from the journey log
- The vision thing is important. Don’t forget to keep looking up, particularly when you get stuck in the swamp.
- Detailed planning and preparation is key although you are likely to experience unforeseen setbacks.
- Think carefully about the skills and behaviours necessary in team members.
- Take time to build a strong and cohesive team – who have each others back.
- Seek out and utilise your local allies and base camp supporters.
- Remember that the journey to the top may involve going back down again at times.
- Identify multiple measures for success and celebrate them on the way.